Customer Service

  • Shipping & Delivery

    ARTWORK:

    The items are shipped from Canada via Canada Post. Usually it take around 5-10 business days for your item to arrive. In special cases the option of faster delivery is given.You can always contact me to discuss your preferred method of shipping, like Express, etc. All items are shipped within 1-3 days of receiving payment.

    ONLINE CLASSES:

    Shipping is instant or if the files are too big, then a special email with instructions will be sent and delivery will happen within 24-48 hours.

  • COPYRIGHT INFORMATION

    Please respect the artist's rights. Do not copy and share the information without the artist's consent. This refers to ALL CLASS INFORMATION as well as ORIGINAL ARTWORK. I put a lot of hours in developing the classes and producing artwork, so please respect my time and efforts.

  • Returns & Replacements

    ARTWORK Since the all artwork is all one of a kind and unique, I hope you can understand that I cannot accept returns. CLASSES Once you submit your payment via Paypal, you will be shipped the files automatically. Since the files for the class are digital, once the file has been shipped, no returns can be accepted.

  • Payment, Pricing & Promotions

    Method of Payment accepted - Paypal. If you are interested in promotions, please JOIN MY MAILING LIST. Promotions and discounts are given on a limited time basis. Once the time of the promotion expires, the product's prices revert back the original.

  • Updating Account Information

    When placing an order please make sure your account information matches your Paypal information. Usually we ship to the address provided by you to Paypal.